Privacy Policy

1. Introduction

Quantix Commerce ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: Name, email address, phone number, business name
• Communications: Messages, consultation notes, support tickets
• Service information: Marketplace accounts, store data, performance metrics (with your authorization)
• Payment information: Processed through secure third-party processors; we do not store full card numbers
• Website usage: IP address, browser type, pages visited, time on site (via cookies and analytics)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process consultations, contracts, and payments
• Manage your stores on third-party marketplaces (with your authorization)
• Send you operational updates, KPI reports, and service-related communications
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our legal rights
• Send marketing communications (which you can opt out of at any time)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in these limited circumstances:

• Service providers: Marketplaces (Amazon, Walmart, etc.), tools (Keepa, Jungle Scout), and infrastructure providers as needed to deliver services
• Legal compliance: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: Any other sharing requires your explicit permission

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.2+), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies. See our Cookie Policy for details on what we collect and how you can control them.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@quantixcommerce.com.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods range from 3-7 years depending on the data type.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

• Email: privacy@quantixcommerce.com
• Phone: +1 (419) 777-1285