Refund Policy

1. Overview

This Refund Policy outlines the conditions under which Quantix Commerce provides refunds for service fees. It applies in conjunction with your service agreement and our Terms of Service.

2. Engagement Structure

Our services are delivered as monthly engagements with month-to-month billing. There are no long-term contract lock-ins for standard service tiers.

3. Cancellation Policy

Either party may cancel an engagement with 30 days written notice. During the notice period:

• We continue providing services as agreed
• Final invoice is issued for services delivered through the notice period
• Account access is properly transitioned back to the client

4. Refund Eligibility

Refunds may be provided in the following circumstances:

• Material non-performance: If we fail to deliver core agreed services for an extended period (30+ days)
• Pre-onboarding cancellation: Full refund of any deposits if you cancel before onboarding work begins
• First-month satisfaction: If you are dissatisfied within the first 30 days, contact us — we work in good faith to address concerns and may issue partial refunds at our discretion

5. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees once onboarding work has commenced
• Third-party costs (advertising spend, marketplace fees, supplier deposits, software subscriptions purchased on your behalf)
• Services already rendered prior to cancellation request
• Inventory purchased on your behalf (you retain ownership of inventory)
• Custom design work that has been delivered and approved

6. Performance-Based Considerations

While we maintain a strong track record, eCommerce performance depends on many factors outside our control: marketplace algorithm changes, competitor actions, product market fit, seasonality, and macro-economic conditions. We do not guarantee specific revenue, ranking, or growth outcomes, and refunds are not issued solely on the basis of performance shortfalls.

However, we are committed to addressing legitimate concerns. If you feel performance has been materially below reasonable expectations, contact your account manager — we'd rather find a solution than lose a client.

7. How to Request a Refund

To request a refund or cancellation:

• Email billing@quantixcommerce.com with your account details
• Provide a clear description of the reason for your request
• Include any supporting documentation (e.g., service agreement, communications)

We respond to refund requests within 5 business days.

8. Refund Processing

Approved refunds are processed within 14 business days to the original payment method. Refund timing depends on your payment provider and may take additional time to appear in your account.

9. Disputes

If you disagree with a refund decision, you may escalate to disputes@quantixcommerce.com. We make every effort to resolve disputes amicably. If a resolution cannot be reached, the dispute resolution process outlined in our Terms of Service applies.

10. Account Transition

Upon cancellation, we will:

• Transfer marketplace account ownership and access back to you
• Provide all final reports, documents, and assets created during the engagement
• Coordinate handoff to ensure continuity of operations where possible

11. Contact Us

For refund or billing questions, contact us:

• Email: billing@quantixcommerce.com
• Phone: +1 (419) 777-1285